Refund & Exchange Policy

Refund and Exchange Policy

At Savage Animals, we're committed to delivering top-quality products and outstanding service to our customers. Here’s everything you need to know about our refund and exchange policy, in case of any issues with your purchase.

 

Refunds:

Unfortunately, Savage Animals does not offer refunds, because each item is custom-made, just for you. However, if your item arrives damaged or defective, we will gladly arrange a replacement.

 

Exchanges:

If your item does arrive damaged or defective, please get in touch with our customer service team within 30 days of receiving your order. Just email us some clear photos of the damaged or defective item, along with your order number, and we will coordinate an exchange for you.
Please note - we do not offer exchanges for change of heart.

 

Eligibility for Exchange:

To ensure a smooth exchange process, the item must be unused and in the same condition as when you received it, and it must be in its original packaging.

 

Savage Animal Shirt-Specific Exclusions:

A quick heads up – we're unable to accommodate size swaps on shirts, so we please double-check the size chart before making your purchase.

 

Variations:

Due to the customer printing process, variations in color, size, or positioning may occur in certain items such as tote bags, mugs, stickers, shirts, and posters. These variations are considered normal and do not qualify for exchanges unless they significantly affect the product's usability or appearance.

 

Shipping Costs:

Customers are responsible for the shipping costs associated with returning the item for exchange. However, Savage Animals will cover the shipping costs for sending the replacement item to you.

 

How to Initiate an Exchange:

If you encounter any issues or simply want to get in touch, shoot us an email at savageanimalsshop@gmail.com with your order details and accompanying photos of the problem. We're here to assist you every step of the way.

We're committed to ensuring your satisfaction! Should you have any questions or comments (or compliments!), don’t hesitate to reach out.

 

Stay wild,

Savage Animals Team